Customer Insights Analyst joining a hybrid team at MVP Health Care analyzing claims data to inform business strategy and enhance health care delivery.
About the role
- Senior Business Analyst driving transformational change at Sword through requirements clarification and process mapping. Collaborating with stakeholders to deliver structured, actionable outcomes across utilities and energy sectors.
Responsibilities
- Lead discovery activities, including requirements elicitation, process mapping and stakeholder interviews.
- Document functional and non-functional requirements and ensure traceability throughout delivery.
- Facilitate workshops to define scope, clarify priorities and resolve ambiguity.
- Produce As-Is and To-Be process maps, workflow diagrams and data flow documentation.
- Support user story creation, acceptance criteria and backlog refinement.
- Collaborate closely with Solution Architects, SMEs and delivery teams to translate business needs into technical requirements.
- Identify opportunities, risks, constraints and dependencies across business processes and systems.
- Support development of test planning, UAT scenarios and readiness activities.
- Contribute to structured documentation, reporting and project governance artefacts.
Requirements
- Proven experience as a Business Analyst within regulated, technical or enterprise environments.
- Strong background in process mapping, requirements gathering and analysis.
- Experience working in utilities, energy, CNI or similarly regulated sectors is highly desirable.
- Ability to translate business needs into clear, structured documentation and user stories.
- Confident facilitator with strong communication skills and the ability to engage stakeholders across business and technical teams.
- Understanding of data flows, system interactions and operational processes.
- Familiarity with Agile delivery practices, backlog refinement and acceptance criteria creation.
- Proactive problem-solver with strong analytical skills and attention to detail.
- Experience supporting test planning or UAT is beneficial.
Benefits
- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Analyst in Investor Relations translating financial performance into compelling narratives for capital markets. Supporting financial analysis, investor presentations, and collaborating with teams across Finance and Strategy.
Senior Business Analyst leading the analytical support for HIE modernization in Indiana. Collaborating on data exchange workflows and requirements documentation in a health - focused consulting environment.
External consultant handling regulatory obligations and initiatives in the banking sector, coordinating with multiple stakeholders and conducting regulatory analyses.
Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
Senior Business Analyst supporting the implementation of research administration software suite at healthcare network. Collaborating with stakeholders and technical teams for successful project outcomes.
Business Analyst supporting the implementation of research administration software suite at Beth Israel Lahey Health. Collaborating with stakeholders and technical teams for effective solutions and regulatory compliance.
Inventory Management Analyst in rotational program developing supply chain skills across key teams. Hands - on experience in a two - year program with strong mentorship and training opportunities.
Business Analyst for TAP implementations focusing on banking transformation initiatives. Collaborating with clients and teams to deliver tailored financial services solutions.
Project Management Analyst responsible for supporting multiple cross - functional projects at Xcel Energy. Engaging in project planning, management, and financial reporting within various project scopes.