Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Senior Business Analyst leading the analytical support for HIE modernization in Indiana. Collaborating on data exchange workflows and requirements documentation in a health-focused consulting environment.
Responsibilities
- Serve as the analytical lead supporting Indiana’s interoperability and Health Information Exchange investments.
- Gather and document business and technical requirements.
- Analyze current-state data exchange workflows, identify gaps and opportunities.
- Support the development of future-state specifications.
- Translate complex health IT requirements into actionable documentation that guides vendor implementation and system configuration.
Requirements
- Bachelor’s degree in public health, health informatics, or information systems; master’s degree preferred
- 5+ years of directly applicable experience in health IT, healthcare operations, or public health
- Working knowledge of healthcare data exchange, interoperability concepts, or HIE environments
- Strong analytical, documentation, and requirements elicitation skills
- Experience creating business process models, data flow diagrams, or system specifications preferred
Benefits
- Mission-Driven Work – Support the transformation of rural healthcare across Indiana through a landmark $207M federal investment.
- People-First Culture – We’re as committed to your growth as we are to delivering high-impact solutions.
- Strategic, Hands-On Work – From program coordination and stakeholder engagement to data modernization and clinical readiness, you’ll influence every step of the process.
- Collaborative Trust – Our clients rely on us to listen carefully, deliver consistently, and guide wisely.
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