Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- Change Analyst supporting successful adoption of new processes and systems in energy sector. Collaborating with stakeholders for clarity in communication and process implementation.
Responsibilities
- Work closely with delivery teams to understand upcoming changes, translating them into clear communications, training materials and end-user guidance.
- Assist with stakeholder engagement, ensuring groups are identified, informed and supported throughout the change lifecycle.
- Contribute to impact assessments, readiness checklists and transition plans, helping ensure that operational teams are prepared for go-live and post-implementation phases.
- Support the coordination of training sessions and the development of BAU documentation, working with SMEs to validate content and process updates.
- Reinforce governance processes and provide structured updates to stakeholders regarding progress, risks and outstanding actions.
Requirements
- Experience supporting change activity within technical, operational or regulated environments, ideally within energy, utilities or critical national infrastructure.
- Strong communication and stakeholder engagement skills, with the ability to translate complex information into clear, accessible materials.
- Ability to work collaboratively across teams, contributing to structured documentation, training content and readiness activities.
- Understanding of process change, user adoption and business readiness, combined with strong organisational and planning skills.
- Experience supporting training coordination, end-user communications or transition management is highly beneficial.
Benefits
- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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