Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Account Director at Sword responsible for high-value strategic accounts. Developing relationships and driving revenue opportunities in the technology solutions sector.
Responsibilities
- As a Sword Account Director, you will be responsible for overseeing a smaller number of high-value strategic accounts. Your primary focus will be on developing deep, value-based relationships with these customers, identifying new revenue opportunities, and ensuring their ongoing satisfaction and loyalty. **Key Responsibilities:** - Strategic Account Management: Maintain and enhance relationships with a select group of strategic customers, adopting a proactive approach to account development and identifying new revenue opportunities - Revenue Generation: Develop and execute account plans to drive revenue growth from existing strategic accounts, ensuring alignment with the company's overall sales strategy - Customer Relationship Development: Build and maintain strong relationships with key customer stakeholders, up to and including C-level executives, to understand their needs and deliver tailored solutions - Collaboration: Work closely with internal teams, including Technical Pre-Sales Solutions Architects and Sales Administration, to deliver exceptional sales experiences and solutions to customers - Vendor Partnerships: Liaise with strategic vendor partners to support lead generation and co-sale opportunities, leveraging their expertise and resources - Sales Forecasting: Own and manage your account relationships, maintaining accurate sales forecasts and ensuring timely reporting of account activities and progress.
Requirements
- **What You’ll Need:** - Proven Sales Success: A track record of success in sales, ideally within the technology services and solutions sector - Relationship Building: Demonstrated ability to develop and maintain strong customer stakeholder relationships, particularly with C-level executives - Strategic Thinking: Ability to think strategically and develop comprehensive account plans that align with customer needs and company goals - Organizational Skills: Strong ability to manage and prioritize workload effectively, ensuring timely and efficient account management - Growth Mindset: A strong desire to be successful, deliver value, and continuously seek opportunities for growth and improvement.
Benefits
- At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a **Competitive Salary**, here's what you can expect as part of our benefits package: **Personalised Career Development:** We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. **Flexible working:** Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. **A Fantastic Benefits Package:** This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
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