Analista de Retenção Farming ensuring customer retention for clients at Stone by providing solutions and support in São Paulo. Responsible for identifying upsell and cross-sell opportunities.
Responsibilities
Serve clients.
Identify opportunities and solution needs for the client's business, generating value.
Respond to customer requests and identify opportunities for upsell, cross-sell, negotiations and new business avenues to drive sales.
Identify potential issues clients may face and act to improve their performance.
Communicate with Product, Risk and Support teams to resolve issues, enable sales and implement new solutions.
Requirements
Results- and goal-oriented.
Analytical skills.
Excellent communication and interpersonal skills.
Proactivity and resilience to solve problems and suggest improvements.
Organizational skills to manage your tasks and customer pipeline.
Previous experience in the commercial/sales area.
Basic knowledge of Excel.
Benefits
Health and dental insurance
Vitta Digital Hospital: access to a multidisciplinary medical team, therapists and a 24/7 healthcare team for quick, convenient care
Meal and/or food allowance (Sodexo)
Gympass
Childcare assistance — for children up to 5 years and 11 months
Life insurance
Transportation voucher
SESC partnership
Fixed salary
Variable compensation (for some roles)
Education benefit — internal platform with access to books, podcasts, training and video lessons for self-development (Studa and StoneCo Library)
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