IT Test and Quality Analyst developing and executing test plans in a hybrid environment at a leading PayTech company. Collaborating with teams across Europe to ensure quality software delivery.
About the role
- Senior Mobility Engineer managing day-to-day operations of EMM systems to enhance customer productivity and collaboration. Supporting and recommending best practices in a hybrid work environment.
Responsibilities
- manage the day-to-day operations of client’s EMM systems
- problem-solve technical issues for customers
- lead and manage the day-to-day operations of the Customers EMM systems
- ensure an exceptional customer experience to Datacom’s EMM customer base
- escalation point of contact for customers and team members
- use tools and processes to deliver services to customers in accordance with SLAs
- create design documents (HLD, DDD, and LLD)
- build customer environment using Microsoft Endpoint Manager (Intune)
- build customer environment using VMware WS1
- provide technical leadership for major incidents
- ensure all tickets are up to date with detailed descriptions of actions taken
- identify inefficient procedures or processes and suggest improvements
- provide governance to all implementations and changes affecting iOS and Android OS devices
- configure Apple Business Manager (VPP, ADE, and MDM Servers)
- follow best practice methodologies and adhere to recognized ITIL processes
- complete time recording processes for work performed
- document Risks and Issues in the technologies supported
- assist with the identification and implementation of shift left initiatives
- provide data and analysis of the data as requested
Requirements
- approx. 2 years’ experience in a similar Mobility role
- excellent knowledge of iOS
- excellent knowledge of Android
- good working knowledge of networking
- good working knowledge of TCP/IP
- good working knowledge of AD
- good working knowledge of DHP
- good working knowledge of DNS
- good working knowledge of Enterprise applications
- SOTI administration skills
- Google admin administration skills
- Microsoft Intune administration skills
Benefits
- social events
- chill-out spaces
- gaming zone
- remote working
- flexi-hours
- professional development courses
- health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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