Intern in Strategic People Advisory supporting talent and transformation initiatives at Mercer. Participate in modern HR organization development and employee - oriented processes.
About the role
- People Operations Manager overseeing day-to-day HR operations for a global team. Ensuring operational excellence and employee engagement across the US, Canada, and the UK.
Responsibilities
- Own and administer our HR and people platforms; be the system expert and first point of contact
- Build custom reports and dashboards that turn workforce data into actionable insights
- Evaluate and optimize our HR tech stack to boost efficiency and the employee experience
- Collaborate with Talent, Operations, and L&D to deliver a seamless onboarding experience
- Manage our employee offboarding process ensuring smooth transitions
- Support critical annual programs including Open Enrollment, Performance Reviews, and Employee Engagement initiatives
- Coach and support first line managers
- Partner with Recruiting, Operations, Finance, and L&D for smooth, aligned people programs
- Act as the HR lead on cross-team projects requiring people expertise
- Build strong relationships with vendors and external partners
- Partner closely with Finance and Accounting on payroll processing ensuring accuracy across US, Canada, and UK
- Manage benefits administration including enrollments, life event changes, and inquiries across regions
- Work with external vendors—leave administrators, brokers, EORs—to ensure flawless service delivery
- Design and implement engagement strategies that truly connect our remote and hybrid teams
- Measure effectiveness and continuously improve based on feedback and data
- Stay on top of employment laws across multiple countries and ensure our policies are aligned
- Proactively spot risks and advise on compliance solutions to keep us protected
Requirements
- 5+ years in HR or People Operations
- Hands-on payroll and benefits management in the US and a strong plus for supporting other countries
- Deep knowledge of HRIS and HR tech platforms
- Solid grasp of US employment law, and familiarity with Canadian and UK regulations a bonus
- Skilled in building reports, analyzing people data, and making strategic recommendations
- Experienced coach for people managers
- Proven designer of employee engagement programs for distributed teams
- Strong project management chops to lead big annual programs
- Vendor management experience with benefits brokers, leave admins, and global EORs
- High attention to detail, especially around sensitive employee data and payroll
- Clear communicator who can translate complex HR topics to diverse audiences
- Proactive problem solver comfortable navigating ambiguity
- Must be eligible to work in the United States without visa sponsorship now or in the future.
Benefits
- Flexible PTO policy
- Medical, dental, vision, and life insurance
- Monthly tech stipend
- Paid parental leave
- Paid bereavement leave
- Mental well-being support
- In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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