Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Technical Manager responsible for customer support of marine surveillance systems in a hybrid environment. Leading a technical team to ensure reliable operation of critical MDA systems.
Responsibilities
- Become the CST technical authority on the MDA system, including GeoVS software architecture and functionality
- Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks
- Lead and drive problem solving for all system issues
- Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses
Requirements
- Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage
- Experience of diagnosing and resolving issues on complex integrated professional IT systems
- Ability to interpret system logs, data flows, and performance metrics
- Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence
Benefits
- Highly Competitive Salary
- Matched company pension contributions up to 5%
- 25 days annual leave rising to 28 days with service
- Career development opportunities
- Company “Get to know you” days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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