People Operations Coordinator responsible for new hire onboarding and employee records management. Ensures compliance with company policies and supports employee issues, training, and benefits inquiries.
About the role
- VP of People Operations improving HR functions and scaling operations at Spreedly, a payment services provider. Leading initiatives for workforce compliance and cultural sustainability.
Responsibilities
- Deliver flawless, compliant People Ops execution (payroll, onboarding, HRIS).
- Reduce manual work through automation and AI.
- Provide accurate workforce and headcount forecasting.
- Improve hiring velocity and quality.
- Strengthen retention and manager effectiveness.
- Enforce performance and compensation discipline.
- Scale global operations smoothly.
- Equip leaders with dashboards and insights that drive data-backed decision-making.
- Define and execute the People Systems roadmap.
- Leverage automation and technology to reduce manual work, increase accuracy, and future-proof operations.
- Act as a proactive partner to department heads.
- Provide insights and frameworks across headcount planning, workforce modeling, org design (levels, spans/layers, talent mix), performance management, succession planning, leadership and team development, engagement and retention.
- Coach leaders through difficult conversations and organizational alignment.
- Establish global employment frameworks and playbooks.
- Support expansion in regions such as Canada, Europe, and LATAM.
- Partner with Finance on workforce cost modeling, compensation strategy, and RPE tracking.
- Ensure compensation, leveling, promotions, and hiring follow consistent, scalable frameworks.
- Collaborate with Talent Acquisition on hiring bar, interview design, and competency models.
- Lead People Ops components of M&A, including: diligence, integration, communication, and cultural alignment.
- Build change management frameworks and serve as a stabilizing force during scaling, restructuring, or other strategic transitions.
- Build clear, fair, consistent frameworks that reduce ambiguity and reinforce company values.
- Equip managers with tools to lead confidently.
- Evaluate and implement HR technologies (AI, engagement, compensation, workforce planning) to enable scale and efficiency.
Requirements
- 8+ years of progressive People Operations experience, including 5+ years in senior leadership within fast-growth technology environments.
- Demonstrated success scaling companies from $50-150M, with global workforce and compliance experience.
- Proven experience supporting M&A activity, including due diligence, integration, and change management.
- Deep expertise across HR operations: HRIS, payroll, benefits, compliance, and international labor laws.
- Strong fluency in people analytics and workforce planning; able to translate data into actionable business strategy.
- Proven track record leading cross-functional initiatives with Finance, Legal, IT, and senior executives.
- Experience managing multi-country HR operations, offshoring practices, and engineering-heavy organizations.
- Executive presence with strong EQ; able to represent People Ops confidently to senior leadership.
- Deep knowledge of modern human capital systems such as Rippling or Remote, Radford, 15Five, Lattice, Google Workspace, and Slack.
- Exceptional communication skills with a bias toward scalable, repeatable solutions.
Benefits
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
Job title
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