Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
About the role
- VIP Account Manager at Sporty Group managing relationships with high-value clients. Responsible for client retention, satisfaction, and maximizing customer experience.
Responsibilities
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
- Responsible for analysing data and internal reporting
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
- Staying updated with industry information, policies, and regulations in the iGaming sector
- Ensuring data security
Requirements
- Previous experience as an Account Manager within the iGaming industry
- Excellent communication and presentation skills
- Outstanding problem-solving skills with a proactive approach
- Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
- Strong drive to achieve and exceed targets
- Willingness to work weekends
- Fluency in English
Benefits
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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