Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Head of Customer Success leading global teams to drive adoption and revenue growth for S&P Global Mobility. Collaborating with sales and product to enhance customer value.
Responsibilities
- Lead the Global Customer Success Team to unlock value across the entire customer journey.
- Own revenue protection and growth by driving user/usage growth, retention, upsell, and product adoption across business units.
- Design and continuously evolve the Customer Success operating model.
- Scale, manage, and develop a global team of Customer Success Managers (CSMs).
- Collaborate with Business and Sales leaders to define and deliver on key KPIs.
- Drive increased product adoption and support platform migration.
Requirements
- 10+ years of experience in client‑facing roles (e.g., Customer Success, Account Management, Sales, Consulting, or similar).
- 5+ years of experience managing client‑facing teams, ideally across multiple regions.
- Demonstrated experience leading successful global transformations and designing/executing customer success or post‑sales strategies.
- Strong understanding of customer success principles and technology‑enabled engagement tools.
- Balanced strategic and operational mindset.
- Transformational leadership capabilities.
- Excellent communication, presentation, organization, and negotiation skills.
- Strong decision‑making and prioritization skills.
- Experience in data, analytics, SaaS, or information services, preferably within automotive, mobility, or related industries.
- Prior leadership experience in a global Customer Success or post‑sales function supporting complex enterprise clients.
- Experience implementing technology, processes, and scalable programs.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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