Client Services Associate managing Debt Capital Markets operational aspects. Involves transaction management, client interaction, and compliance in a fast - paced environment.
About the role
- Junior Client Services Associate providing application and technical support for BigDough Solutions clients. Ensuring a successful customer experience through technical skill and hands-on problem-solving.
Responsibilities
- Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations.
- Maintain professional communication with clients by email, phone, or virtual meetings.
- Assist with incident management for any product-wide incident impacting our clients.
- Case management using Salesforce, as well as JIRA, as our ticketing tool.
- Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
- Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
- Document client interactions and share client intel and product feedback with internal stakeholders.
- Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
- Support product demonstrations for prospective clients.
Requirements
- Bachelor's degree in relevant field
- A positive, proactive attitude with the ability to work independently and collaboratively in teams
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
- Client Focused. Customer service and satisfaction are key priorities for the firm
- Resourceful, committed, and able to problem-solve with limited direction
- Excellent interpersonal, written, and verbal communication skills.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Service Associate role assisting Financial Advisors in servicing clients and handling securities transactions. Responsible for administrative support and maximizing sales opportunities in a financial services company.
Client Care Specialist at Gateway Services assisting customers with inquiries and product orders. Delivering quality service through effective communication and operational skills while managing client expectations.
Customer Care Specialist providing client support through email and live chat in a fast - paced environment. Requires problem - solving and technical skills with flexible working hours.
Customer Service Advisor for automotive after - sales at Jallu - Berthier. Responsible for client relationships, scheduling, and service sales in Oise region.
Client Services Intern supporting clerical tasks under supervision at Sanlam Group. Involved in routine clerical support and maintaining records for functional groups.
Business Strategy & Initiatives Manager at Bank of America supporting strategic growth initiatives across teams. Leading collaborative efforts to deliver key business objectives and drive progress towards goals.
Client Service Associate facilitating client intake and scheduling for home support services at VON Canada. Ensuring proper assignment of clients to service providers and maintaining service levels in a team environment.
Client Care Specialist delivering professional customer service for North America's leading pet aftercare provider. Interacting with clients and ensuring their service requests are met.
Senior Client Service Representative focused on processing client documents and maintaining data integrity. Assisting clients with consultation and accounting issues in insurance services.