Client Support Tier 2 role at Fiserv serving enterprise merchants with payment solutions and services. Collaborating with internal teams to resolve complex client issues and support ongoing needs.
About the role
- Customer Service Advisor for automotive after-sales at Jallu-Berthier. Responsible for client relationships, scheduling, and service sales in Oise region.
Responsibilities
- Manage the entire customer relationship (reception and follow-up)
- Schedule and prepare appointments for after-sales service customers
- Draft repair orders and work authorizations
- Be proactive in proposing add-on products and services
- Prepare repair estimates and manage customer files
- Build customer loyalty through strong interpersonal skills.
Requirements
- High school diploma (Bac) to a two-year post-secondary qualification (Bac+2) in business or automotive mechanics
- Proven experience as an after-sales customer advisor, ideally in the automotive/after-sales sector
- Commercial awareness and a strong service orientation
- Comfortable dealing with customers and proficient with IT/Office tools
Benefits
- Commitment and job satisfaction
- Dynamic, attentive team
- Opportunity for development within a small, people-focused organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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