Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
About the role
- Client Service Desk Mitarbeiter providing 1st and 2nd Level IT support and infrastructure management. Collaborating with international clients and actively working on exciting IT projects.
Responsibilities
- Support our customers on-site and by phone with IT issues.
- Provide ongoing maintenance and optimization of our customers' IT infrastructure — both on-site and remotely.
- Actively participate in exciting IT projects.
- Independently investigate potential causes of issues and develop effective solutions.
- Record support cases in the ticketing system and ensure comprehensive documentation.
- Receive, prioritize and handle support cases — primarily via phone, ticketing system and e-mail.
Requirements
- Completed vocational training, ideally with a technical background.
- At least 2 years of experience in 1st and 2nd level support.
- Good knowledge of Microsoft operating systems and experience with ticketing systems.
- Good German and English language skills.
- Strong problem-solving skills and analytical thinking.
- Ability to work in a team and act with a customer-oriented approach.
Benefits
- Competitive, performance-based compensation with willingness to pay significantly above market rates.
- Attractive bonus/incentive scheme.
- Option for a 4-day workweek and flexible working hours.
- Flexibility to work from home.
- Collaboration with international clients.
- Company car, company phone, company laptop (private use permitted) and other IT equipment.
- Attractive employee discounts, individual training and certification opportunities.
- Fresh fruit, coffee and many other surprises.
- Legendary team events, company outings and sports activities.
- Company bike, “Sport 100” program and numerous discounts on fashion, leisure and technology.
- Occupational health care including free physiotherapy and massage.
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