Client Service Director at AND Digital responsible for building client relationships and growing accounts. Managing daily client needs and leading commercial strategies for successful account management.
About the role
- Client Services Associate managing Debt Capital Markets operational aspects. Involves transaction management, client interaction, and compliance in a fast-paced environment.
Responsibilities
- Manage and process all operational aspects of Debt Capital Markets transactions, including: Interest and principal payments (P&I), Redemptions, maturities, and corporate actions, PIK interest processing and non-pro-rata events, DWAC approvals and transfers.
- Review transaction documentation to ensure accurate setup and ongoing servicing.
- Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).
- Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.
- Manage cash flows related to bond payments, including coordination with custodians and clearing systems.
- Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.
- Act as a day-to-day operational contact for issuers, investors, and counterparties on assigned transactions.
- Respond to client and internal inquiries in a timely and professional manner.
- Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing.
- Adhere to internal control frameworks, including maker/checker requirements and documented procedures.
- Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.
- Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.
- Support audit confirmations and regulatory requests related to DCM transactions.
- Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.
- Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.
- Maintain accurate records and documentation in line with GLAS policies and procedures.
Requirements
- Experience working in financial services operations, preferably within bond agency, debt capital markets, or securities operations.
- Proven ability to manage multiple deadlines with a high degree of accuracy and attention to detail.
- Strong written and verbal communication skills.
- Ability to interpret legal and transaction documentation.
- Comfortable working in a controlled environment with defined procedures and escalation protocols.
- Prior experience with DTC/FAST, DWAC processing, or bond corporate actions (Preferred).
- Experience using agency systems such as Transtar, Solvas, or similar platforms (Preferred).
- Familiarity with cash and position reconciliations (Preferred).
- Degree in Finance, Business, Economics, or a related field (Preferred).
Benefits
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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