Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
About the role
- Coordinator supporting talent marketing and client services at THE·TEAM, focusing on talent sales, public relations, and administrative operations in sports representation.
Responsibilities
- Support the day-to-day needs of talent marketing and baseball leadership, agents, clients, and other client service team members with a focus on talent sales and marketing, public relations and media strategies, and administrative operations during the development and execution of all client business affairs.
- Participate in new business development efforts such as prospecting sales leads and marketing material development and help manage brand/agency relationships.
- Provide high-level administrative support for clients and the marketing and services department, including tracking, organizing, scheduling, and coordinating administrative activities.
- Work with talent marketing and baseball leadership and agents to identify talent priorities in an effort to generate brand partnership revenue across the MLB and MiLB roster.
- Develop talent sales strategies and outreach in markets where The·Team athletes play and/or live that will help lead to endorsement deals.
- Support marketing & partnerships staff related to prospecting, outreach, industry research, and sales materials.
- Assist with securing endorsement opportunities for MLB and MiLB rosters.
- Secure gifting, barter and trade partnerships in conjunction with marketing lead.
- Manage various aspects of the athlete’s personal and commercial day-to-day life, including schedule, appointments, travel logistics, interviews, family and home affairs, and marketing commitments.
- Help manage logistics leading up to talent shoots, public media appearances, charity initiatives and other key moments, including MLB All-Star Week and other tentpole events.
- Travel domestically to spend face time with clients to support “off field” business affairs and build client relations.
- Attend clients’ media events and photo shoots as needed to ensure client comfort and high-level execution of partnership.
- Assist clients with charitable endeavors and event coordination.
- Create and help maintain athlete’s marketing materials up to date.
- Perform administrative tasks, including partnership invoice management and players’ equipment orders.
- Work with The·Team legal to prepare and track talent agreements.
- Maintain department databases and trackers and generate reports as required.
- Conduct industry research and follow trends and industry news.
- Other duties as needed.
Requirements
- Bachelor’s degree
- Bilingual strongly preferred (Spanish or Japanese)
- Strong customer service skills to provide the best possible support to clients, brands, and internal team members
- Must possess persuasiveness skills to successfully negotiate on behalf of clients’ interests
- Flexibility in scheduling and a willingness to work nights, weekends, and some holidays
- Ability to prospect and research marketing partnerships on behalf of the clients
- Advanced skills in Microsoft Office.
- Proficiency in Adobe Creative Suite a plus
- Strong understanding of social and digital media landscape
- Outstanding analytical, organizational, leadership, and project management skills
- Strong self-management and project management capabilities
- Ability to build strong, lasting relationships internally and externally
- Strong aptitude in decision-making and problem-solving
- Self-starter with the need and resolve to succeed in a highly competitive market that requires both an entrepreneurial approach and ability to be a team player
- Works well under pressure and in a fast-paced environment.
Benefits
- Bonus potential if applicable for role
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