Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
About the role
- Manager Client Services at Pulse Advertising overseeing social media strategies and client relationships. Collaborating with internal teams to deliver impactful campaigns and report performance metrics.
Responsibilities
- You own your client relationships end-to-end: from brief intake and strategic alignment to campaign delivery and reporting
- You translate client business and marketing briefs into clear social media strategies, ensuring KPIs, platform selection, and creator fit are aligned from day one
- You develop and present pitches for new projects and upsell opportunities, positioning Pulse's capabilities with confidence and commercial instinct
- You oversee campaign execution in close collaboration with internal strategy, creator, and production teams, keeping timelines, budgets, and communication on track
- You analyze and present campaign performance data, drawing clear conclusions and actionable recommendations for your clients
Requirements
- 4-6 years of experience in client services or account management at a social media, influencer marketing, or digital agency
- You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now
- You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
- You are commercially minded and able to identify and develop opportunities within existing accounts
- You are solution-oriented, structured, and a reliable partner for both clients and colleagues
- You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference
Benefits
- Time to pack your bags for Paris, London, Milan, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
- We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
- We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
- Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
- Keep your commute to a minimum: you’ll find all our offices right in the city centre
- For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices
Job title
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