Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
About the role
- Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Responsibilities
- Oversee onboarding and implementation for new customers
- Act as primary point of contact for accounts
- Use SPICED framework for ongoing customer conversations
- Monitor product usage and health scores
- Identify and qualify upsell and cross-sell opportunities
- Capture product feedback and share insights with Product and Marketing
- Prepare reports and account reviews
Requirements
- At least 2–4 years of experience in Customer Success or account management in a B2B SaaS environment
- Proven track record in driving retention and expansion
- Strong consultative skills
- Familiarity with SPICED framework or similar methodologies
- Excellent communication skills in Dutch and English
- Customer-centric, curious, and proactive mindset
- Bachelor's degree in engineering, IT, Business, or related field preferred
Benefits
- Competitive salary
- Flexible working hours
- Direct influence on customer outcomes
- Work with innovative technology
- Modern customer success approach
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.
Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast - paced startup environment in Chicago.
Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.
Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
VP, Global Customer Success architecting post - sales growth engine for Fastly. Leading global team for health, retention, and expansion of prestigious enterprise accounts.