Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- Join Pennon Water Services as a Data Analyst driving data-driven recovery solutions. Analyze trends and support outstanding payments recovery with insights and reporting, in a hybrid work environment.
Responsibilities
- Develop and maintain all commercial debt recovery reporting.
- Provide data analysis and insight to support the recovery of outstanding customer payments contributing to the financial viability of PWS.
- Assist management in monitoring collections performance throughout the month.
- Proactively monitor collection strategies through reporting and account level auditing.
- Support the production of management reporting on a daily, weekly, and monthly basis.
- Identifying trends in productivity and operations to maximise and drive performance.
- Support the production of performance scorecards relating to collections performance.
- Through the data analysis, proactively identify processes that could be made more effective and/or efficient.
- Deliver performance overview updates to key stakeholders via regular meetings.
- Provide overall assistance to the Data Team on any data related queries
Requirements
- Demonstrate you are capable in managing billing/financial related data
- Experience in data analysis, including SQL and Power BI
- Experience of leading actions within teams
- Data analysis and the ability to identify anomalies
- Evidence you have excellent oral and written communication skills
- Demonstrate excellent ability to correct errors
- Proven ability to identify improvement actions and enable their delivery
- Ability to constructively challenge accepted thinking and methods by generating and embracing innovative ideas.
- A flexible approach to work, with the ability to take on new challenges as needed.
Benefits
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- Invest in Pennon Group Plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
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