Senior Client Success Manager overseeing high - value customer accounts in a leading SaaS company. Focused on strategic planning, customer satisfaction, and portfolio management.
About the role
- Customer Success Manager ensuring business value realization from B2B SaaS platform. Leading onboarding and customer adoption processes while managing stakeholder engagement and outcomes in Munich.
Responsibilities
- You ensure our customers realize measurable business value from our SaaS platform, that adoption increases sustainably, risks are detected early, and accounts remain healthy.
- You lead customers to success systematically — with clear plans, KPIs, and decisive actions.
- Manage onboarding and go-live for our enterprise industrial customers (kick-off, success plan, enablement).
- Drive customer adoption and value realization.
- Build and maintain stakeholder structures (including C-level).
- Conduct QBRs/MBRs with clear outcomes, decisions, and action items.
- Health monitoring and preparation of expansions in coordination with Sales.
- Voice of the Customer: work with Product to translate customer feedback into structured roadmaps.
Requirements
- University degree or equivalent qualification (e.g., Industrial Engineering, Business Administration, Computer Science, or similar).
- Relevant experience in Customer Success / Account Management / Consulting / project work in B2B SaaS.
- Confidence in stakeholder management from IT/line-of-business to C-level, with excellent communication and advisory skills.
- Technical understanding of software/IT topics as well as analytical thinking and the ability to quickly get up to speed on new topics.
- Very good German and English skills.
Benefits
- Flexible work options: work from home or from our office in Munich's Werksviertel.
- Exciting international projects where you can make an impact.
- Open, collaborative team culture and flat hierarchies.
- Urban Sports Club membership to support your fitness goals.
- Fun team and office events.
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