Student trainee in Customer Support for CUBE Bikes, processing customer support requests and documentation. Requires service - oriented communication and collaboration skills.
SF
Hybrid Senior Manager, Customer Service – Fidelity Digital Assets
Posted 4 months ago
About the role
- Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Responsibilities
- Responsible for team management/supervision oversight of day-to-day service and operational activities of mentorship and development
- Partner with the broad management team to help enhance and develop functional capabilities
- Effective risk management/mitigation and ability to handle complex processes
- Leading cross-functional projects
- Work closely with Digital Assets Operations, LRC, and the leadership teams to ensure understanding of client service and operational needs as well as to ensure overall satisfaction and loyalty
Requirements
- Bachelor’s degree or equivalent with 8+ years of experience or Master’s with 6+ years of experience
- Significant people management and leadership experience, ideally in a financial operations setting – coaching, performance, escalation, and oversight of daily functions
- Working knowledge of service model organization, tools, and structure
- Proven project management & decision-making skills
- Experience guiding teams through change as the work continues to evolve
- Experience using, analyzing, and improving operational workflows in a highly controlled environment
- Track record of building and driving a positive team culture
- Experience leading projects with functional impact
- Experience with oversight and supervision of complex operational processes
- Your ability to quickly understand complex topics and effectively communicate those to all levels of the organization
- Your ability to think analytically and deliver solutions to complex challenges
- Your excellent interpersonal, verbal, and written communication skills
- Your ability to guide the team through regular change as business priorities change
- Your innovative ideas and outside the box thinking in support of growing/scaling new business
Benefits
- Standard business hours with periodic need to cover evenings, weekends, and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Werkstudent im Customer Support für CUBE Bikes, Marktführer im E - Bike - Segment. Bearbeite Supportanfragen und dokumentiere Kommunikationsverläufe bei flexibler Arbeitszeit.
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