Customer Success Analyst focusing on revenue expansion strategies at iugu. Responsible for account management and risk mitigation in a B2B environment.
About the role
- Customer Service Executive delivering excellent service for the Italian market in Lisbon. Working in a dynamic multicultural environment with a hybrid model.
Responsibilities
- Support the customer and work on upsell during exchange and order process.
- Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
- Provide a professional service to support customer & partners to be more self-efficient.
- Record specific details of customer & partner contacts & ensure actions taken on each and every case.
- Research answers or solutions as needed within our policies & help to identify improvement areas.
- Effective complaint handling to meet instant satisfaction.
- Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
- Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
Requirements
- Good communication skills – verbal and written - in English
- Fluent communication skills – verbal and written - in Italian
- Recent Customer Service experience (in a contact center environment preferably) or B2B support experience
- Strong organizational, time management and problem solving skills
- Ability to handle calls, emails, social media or webchats and take notes at the same time
- Team player with ability to build and maintain relationships both internal & external
Benefits
- Hybrid work model
- Fixed schedule
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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