Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Senior Customer Success Manager impacting customer retention and growth for Sitetracker. Managing diverse Enterprise and Regional accounts while driving strategic change and value realization.
Responsibilities
- Own and drive strategic change across a diverse client portfolio
- Conduct business discussions, negotiations, and strategic conversations
- Assess and diagnose customer challenges and develop comprehensive mitigation plans
- Reinforce and improve Customer Success processes
- Serve as a conduit ensuring customer needs are met with innovative solutions
Requirements
- 3+ years of experience in Customer Success or Account Management
- Proven track record of driving customer value and satisfaction
- Experience managing Enterprise and Regional accounts
- Strong negotiation and business discussion skills
- Ability to navigate complex customer organizations and build rapport with senior leadership
- Proficiency in modern office software (Google Docs, PowerPoint, Excel)
Benefits
- Professional development
- Cross-functional collaboration
- Health and wellness initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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