Customer Success Manager ensuring client retention and revenue growth for Bestbarbers. Managing onboarding, follow - ups, and upsell opportunities in a hybrid work environment.
About the role
- Customer Success Advisor enhancing customer retention and lifetime value for hotel management. Supporting diverse clients while leveraging product expertise at SiteMinder's innovative platform.
Responsibilities
- Assist customers to achieve maximum value from their product by leveraging deep product and hotel management knowledge
- Manage daily case & task loads effectively, ensuring that customers are contacted immediately for quick and appropriate resolution
- Take ownership of customer’s problems and seek to identify, respond, and resolve issues before it becomes a conflict, ensuring a satisfactory solution for SiteMinder and the customer
- Be a subject matter expert of drivers of retention and provide insights to the business.
Requirements
- Experience in sales or retention teams
- Very comfortable talking to customers on the phone in English and Spanish
- Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership.
- Proven experience in sales, customer success, account management, or a similar customer-facing role.
- Experience working with CRM software and customer support tools.
- Experience working in a SaaS (Software as a Service) or subscription-based business mode and/or hospitality is a plus.
Benefits
- Hybrid in Mexico
- Equity packages for you to be a part of the SiteMinder journey
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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