Customer Success Lead managing strategic customer accounts for Vitesse, the insurance payments platform. Overseeing team performance and operational strategies to drive customer success.
About the role
- Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI-powered creative intelligence and short-video production. Collaborating with performance marketing teams across Europe.
Responsibilities
- Build strong and long-term relationships with clients, acting as a trusted strategic partner
- Develop a deep understanding of clients’ performance goals, marketing strategies, and media ecosystems
- Provide guidance on creative strategy, testing frameworks, and performance marketing best practices
- Frequently meet your key customers across Europe in person
- Analyze campaign and creative performance data to identify trends and actionable insights
- Translate insights into clear recommendations to improve creative and media performance
- Continuously improve results through structured testing, measurement, and iteration
- Manage client onboarding and ensure successful implementation of Shook workflows
- Coordinate across internal teams (creative operations, product, partnerships) to ensure smooth execution
- Support planning and execution of creative production across channels and markets
- Drive product adoption through regular client check-ins, workshops, and training sessions
- Monitor platform usage and proactively address challenges
- Identify opportunities to expand collaboration and support revenue growth
- Gather client insights and communicate feedback to product and internal teams
- Stay up-to-date on digital trends, emerging platforms, and innovations in performance marketing
Requirements
- 3+ years of experience in Performance Marketing and/or Creative Strategy, ideally working with short-form video advertising
- Strong understanding of advertising platforms (Meta, TikTok, Google, programmatic)
- Familiarity with campaign performance metrics and optimization approaches
- Hands-on familiarity with creative production, creative analysis, or content testing workflows
- Data-savvy mindset and confidence working alongside analytics or technical teams
- Strong communication, negotiation, and presentation skills
- Ability to simplify complex concepts and explain insights clearly to clients
- Strong project management and ability to handle multiple priorities
- Self-motivated and commercially minded, driven by measurable outcomes
- Bonus points if you also have:
- Experience in a customer-facing role such as Customer Success Manager or Strategic Account Manager
- Familiarity with SaaS platforms or marketing technology products
- Understanding of AI tools or creative automation platforms
- Additional languages (especially German, Spanish or French)
Benefits
- Competitive compensation (€4,000–€5,000/month gross salary depending on experience)
- Stock options in a fast-growing creative technology company
- A team of highly skilled and motivated colleagues (“Shookies”)
- Freedom with responsibility — we value outcomes over activity
- Hybrid / remote friendly work culture
- Opportunities for frequent international travel
- Pro rata holidays already in 1st year
- The opportunity to work with some of the most ambitious brands and performance teams globally
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