Strategic Customer Success Manager joining Sitemate to enhance customer onboarding and retention in the SaaS construction space. Collaborating across teams to drive product adoption and success.
About the role
- Customer Success Manager specializing in email solutions to drive customer retention and growth within a technology firm.
Responsibilities
- Leverage tools like Gainsight and Salesforce to provide proactive touchpoints throughout the customer lifecycle.
- Work with the Sales/Technical Account Managers to identify revenue growth opportunities through utilization of new services and/or contract renewals
- Project manage the renewal experience to provide a seamless customer experience
- Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
- Migrate existing customers from our legacy plans on to new packaging and pricing
- Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
- Update renewal forecast on a weekly basis and report up to management
- Create client proposals and contracts for all existing customer client renewals
- Support internal teams with the creation of services contracts
- Support existing customer with security questionnaires
- Continuously iterate and provide feedback on the renewal experience.
Requirements
- Client-facing experience with over 5+ years of work experience within technology / SaaS solutions.
- A technical understanding of email and email delivery.
- Experience using Gainsight and Salesforce.
Benefits
- Hybrid working options to support work-life balance
- Generous Annual Leave and a day off for your birthday
- Comprehensive health insurance benefits
- Access to our Employee Assistance Program for mental and emotional well-being
- Professional Development opportunities and a clear path for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Mid - Market Customer Success Manager managing onboarding and retention of SaaS customers in the construction industry. Collaborating closely with clients for effective workflow configuration and problem - solving.
Commercial Customer Success Manager responsible for SaaS customer engagement in the construction industry. Supporting onboarding, retention, and product adoption for diverse clients.
Customer Success Manager responsible for customer onboarding and AI - driven implementation. Focusing on B2B SaaS solutions in cloud marketplaces for enhanced transaction workflows.
Customer Success & Operations Manager driving customer engagement and improving onboarding processes in construction tech company. Supporting clients in leveraging AI - driven project management software.
Customer Success Specialist managing US school partnerships for Zen Educate. Building relationships and supporting educators while driving demand for educational staffing solutions.
Customer Success Specialist managing US school partnerships, building relationships, and supporting educators at Zen Educate. Aiming to enhance education recruitment through technology solutions.
Customer Success Manager driving digital transformation and customer success with Autodesk Forma in the construction sector. Responsible for relationship management and strategic growth with major AECO organizations.
Customer Success Manager addressing customer inquiries for legal services from in - house legal tech team. Offering support for onboarding new clients and maintaining existing client relationships in a hybrid environment.
Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.