Customer Service Representative assisting patients at Ascension Providence Hospital in Southfield, MI. Helping patients check in and addressing their concerns with compassion and accuracy.
About the role
- Customer Care Support for Silae's SaaS solutions, assisting partners with software usage. Responsibilities include quality customer service and liaison with internal teams.
Responsibilities
- Support our partners in using the software by answering their questions;
- Provide high-quality customer service via our ticketing system (Zendesk) or outbound calls (Aircall);
- Place partner satisfaction at the center of attention;
- Detect and identify technical needs encountered by our partners and follow up accordingly;
- Liaise with our internal teams, using tools such as Teams and Azure DevOps, to escalate ongoing issues and resolve them;
- Perform non-regression and usability tests, as well as tests validating new features on the web application and native mobile apps for iOS and Android;
- Provide feedback to R&D teams following tests performed.
Requirements
- You have substantial experience in a support role;
- You are autonomous while possessing an excellent team spirit;
- Your curiosity and analytical skills drive you to solve problems by exploring different solutions and deepening your understanding;
- You are described as attentive and patient;
- You demonstrate strong interpersonal skills and adaptability;
- You have knowledge of HRIS software and/or the mutual insurance sector;
- You have impeccable spelling and grammar;
- And of course, it is a plus if you have technical interests and/or initial experience at a SaaS vendor or in an IT services company (ESN).
Benefits
- Compensation package: Base salary + Profit-sharing
- Meal vouchers (Sodexo card: €9/day)
- Comprehensive health insurance (Alan)
- Remote work (2 days/week)
- 6.5 to 8 additional RTT days on top of 5 weeks of paid vacation
- Active works council: Leeto platform, Gymlib: access to 8,000 gyms and over 300 wellness activities...
- Be a user of our products!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Sales Executive responsible for contacting potential clients regarding telecommunications, banking, and insurance products. Meeting sales targets and providing excellent customer service is key to the role.
Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
Customer Support Mitarbeiter assisting Germany's healthcare providers with inquiries and order management. Enhancing service quality through structured support and team collaboration.
Customer Support Intern at Cold Culture, enhancing customer experiences in a global streetwear project. Engaging in customer service through various channels and resolving inquiries in a dynamic team environment.
Technical Support Specialist assisting the Abas team with stable operations and troubleshooting for cloud and on - premise customers. Documenting issues and escalating complex cases.
Customer Support role in the construction and technology sector, managing inquiries from Sweden and Norway. Engaging in orders, returns, claims, and customer relationship management.
Contact Center Customer Care Associate responsible for client communication and customer satisfaction at Cotality. Engaging with customers through various platforms to provide exceptional service and solutions.
Client Support Specialist responsible for client support with Ticketmaster's ticketing systems. Delivering operational support and ensuring a seamless client experience through excellent relationship management.
VP of Customer Support leading the transformation of support operations to optimize customer retention and experience. Driving revenue - linked performance in a B2B SaaS environment focused on operational excellence.