Intake Specialist handling client calls and managing correspondence. Organizing files and information for administrative support in a hybrid role.
About the role
- Customer Service Representative providing exceptional support in Sales and Logistics for audio technology. Managing customer relations and servicing inquiries for Latin America.
Responsibilities
- Interacts with customers up to and including: sales representatives, distribution centers, resellers, and channel partners to handle a variety of pre-sales or post-sales service functions including taking, editing and expediting orders.
- Checks order status and product availability.
- Creates / process return authorizations.
- Processes requests for Invoice adjustments.
- Maintains direct contact with customers before and/or after order fulfillment.
- Fields entry level product related inquiries.
- Responds to customer inquiries (Return to Manufacturer Approval, status, delivery, etc.) post-sale to resolve scheduling, shipping, and invoicing issues.
- Coordinates with other departments regarding order status, shipping dates, prices, product availability and back orders.
- Supports sales team by developing and maintaining positive customer relations with clients/customers.
- Works with various departments to meet Sales / Service goals.
- Works with end-users, resellers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Expedites customer requests and is point person for other supports functions.
- Performs other duties as assigned.
Requirements
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum 2 years of customer service experience working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
- Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
- Understands basic application of all Company products.
- Excellent verbal and written communication skills.
- Good computer skills, preferably in a Windows environment.
- Knowledge of SAP and Salesforce a plus.
- Good problem solving skills.
- Enjoys working in a team environment.
- Language Skills: Advanced Spanish and advanced or fluent English are required.
Benefits
- Flexible work arrangements
- Opportunity for all
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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