Account Manager driving expansion revenue across RecordPoint's existing customer base in SaaS environment. Collaborating with Customer Experience to identify and close opportunities for compliance, security, and data governance.
About the role
- Senior Customer Success Account Manager at SaaS platform streamlining care operations. Driving customer revenue growth and managing key accounts for optimal business outcomes.
Responsibilities
- The primary focus of this role is to drive customer revenue growth by generating expansion opportunities.
- Be accountable for customer retention and proactively mitigate churn risks.
- Take ownership of key accounts that require high-touch engagement.
- Identify and explore opportunities to upsell and expand the usage of new features.
- Monitor customer health and proactively address risks with mitigation plans.
- Collaborate with internal ShiftCare teams to support product adoption and successful renewals.
- Effectively resolve customer questions which may include product training sessions.
- Share best practices with colleagues to continuously improve processes and outcomes.
Requirements
- 4+ years of experience in customer success or client-focused account management, preferably within a SaaS business.
- Strong commercial acumen to create outcomes that balance business goals with customer needs.
- A strong track record of meeting and exceeding customer revenue and retention targets.
- Exceptional written and verbal communication skills, including presenting strategies and solutions effectively.
- Solid understanding of business operations, with strengths in sales, problem-solving, and issue resolution.
- Highly organised, detail-oriented, and skilled at prioritising tasks to deliver results.
- Self-motivated, confident, and a collaborative team player.
- Adaptable and capable of thriving in a fast-paced, dynamic environment.
- A demonstrated desire to learn and continuously improve.
- Experience with SaaS platforms or familiarity with care services is a significant advantage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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