Hybrid Senior Manager, Technical Account Management

at Red Hat

• Job title: Senior Manager, Technical Account Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Open Source
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Senior Manager leading Technical Account Management team at Red Hat in Japan. Overseeing customer needs, managing escalations, and driving team success in a technology-oriented environment.

Responsibilities

• Manage and lead a team of Technical Account Managers in Japan
• Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
• Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
• Closely working with APAC TAM Leadership Team and Japan Services Leadership Team for strategies and initiatives in the region
• Become a TAM champion for the sales team within the region and support TAM value proposition
• Engage with customers for delivering seamless renewals and growth
• Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
• Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
• Participate in hiring processes and cultivate a pipeline of talented candidates
• Travel as necessary to visit customers and partners and attend conferences and other events if applicable

Requirements

• Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment
• Excellent interpersonal skills and ability to inspire, coach, and motivate team members
• Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change management activities
• Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
• Excellent written and verbal communication skills in both Japanese and English
• Excellent critical thinking skills with the ability to make a timely decision
• Commitment to customer service and to providing the best customer experience possible
• Familiarity with Red Hat's portfolio of offerings and subscription business model
• Knowledge of open source software solutions and open source as a business model
• The ability and experience working in a matrix working environment

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities
• Inclusion policies