Commercial Account Manager driving development and conversion of sales pipeline for Valpak's sustainability solutions. Establishing business relationships and monetizing them successfully.
About the role
- Manager responsible for maintaining lab partnerships and operations for a tech-driven health company in Europe. Focused on quality enforcement, onboarding, and partner relations in a fast-paced environment.
Responsibilities
- Own the lab partner portfolio end-to-end across all markets
- SLA monitoring, quality enforcement, and systemic issue resolution
- Ensure consistent SOPs and quality standards across all lab partners, in every market
- Engage in the field: visiting collection centres and processing sites to build operational trust
- Ensure collection teams are briefed on Lucis protocols, sample handling standards, and exception processes
- New partner onboarding - operational, contractual, and technical
- Develop playbooks, SOPs, and documentation that the whole team relies on
- Maintain data hygiene and GDPR-compliant processes for handling health data
Requirements
- 2–5 years in operations, partnerships, or account management - startup or scale-up environment preferred
- Proven ownership of external partner relationships: onboarding, QBRs, escalations, renewal
- Project manager mindset: you track every ball in the air, follow up without being asked, and ship
- Builder mentality: you create the systems, not just follow them
- Comfortable in the field as much as behind a screen — you build trust on-site, not just over email
- Native or fluent French + fluent English. Any additional European language is a strong plus.
- Clear, structured communicator - written and verbal
- Comfortable with ~20–30% travel to lab sites across European markets
Benefits
- Rigor without ego: Audits, science, and code all deserve the same high bar.
- Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis.
- Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.
- Open to relocation support for the right individuals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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