Account Manager focusing on expansion revenue across existing customer bases in a SaaS company. Collaborating with CX to drive upsell and cross-sell opportunities in a hybrid work environment.
Responsibilities
Drive Expansion Revenue
Own and close cross-sell and upsell opportunities across enterprise and mid-market accounts in North America
Build and maintain a qualified expansion pipeline to consistently achieve quota
Manage full sales cycles from discovery through negotiation and close
Partner with CX to identify buying signals, whitespace, and risk indicators within existing accounts
Execute targeted account-based motions (ABM) to engage new stakeholders and unlock expansion paths
Multithread across the organization, expanding beyond initial buyer personas (e.g., CISO, CDO, AI leaders)
Develop and present outcome-based business cases grounded in customer data (risk reduction, cost avoidance, efficiency gains)
Operate with Discipline
Apply MEDDPICC to qualify deals, manage risk, and improve forecast accuracy
Maintain Salesforce as a source of truth with accurate pipeline and forecasting hygiene
Work in lockstep with CX to balance relationship health with commercial outcomes
Requirements
5+ years in B2B SaaS sales with a track record of closing ARR through upsell and cross-sell motions
Demonstrated success owning expansion quotas (not just renewals or relationship management)
Experience multithreading and building champions across new stakeholder groups
Strong commercial judgment with the ability to navigate procurement, legal, and deal strategy independently
Skilled in negotiation and closing complex enterprise deals
Disciplined pipeline and forecast management with strong Salesforce hygiene
Proficiency in MEDDPICC or similar qualification frameworks
Familiarity with modern sales tools (e.g., Salesforce, Gong, LinkedIn Sales Navigator)
Ability to translate technical concepts into clear business value
Strong discovery, listening, and storytelling skills
Experience building data-driven business cases
Proactive, entrepreneurial, and highly collaborative
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