Project Manager I coordinating digital projects for PNC's Retail Digital Technology organization. Supporting delivery of technology projects enhancing retail customer experiences and optimizing operations.
About the role
- Manager overseeing project management office and customer engagements at SHI International Corp. Responsible for driving project success, team development, and operational excellence in IT services.
Responsibilities
- Take responsibility for the development and financial success of the department and functions under management
- Drive positive change across all responsibilities and influence change broader than direct responsibility
- Engage with other SHI departments to collaborate on growth, delivery, and quality strategies
- Support and encourage the growth, training and personal development of team members
- Achieve all financial targets
- Control and manage operational costs
- Oversee the customer engagement lifecycle and partner with SOS Customer Success to ensure customer value realization
- Coordinating virtual teams and sponsorship of change implementation projects
- Manage SOS Project Management function and team across multiple countries and times zones
- Define, document and periodically refresh Project Delivery and Project Management processes, procedures and standards
- Design and delivery meaningful project and financial management reporting and KPIs
- Enhance and maintain SOS project management tools
- When needed, manage complex customer engagements or internal projects
- Ensure SOS engagements are conducted professionally, ethically, and in a manner consistent with SHI standards
- Act as an escalation point for internal and external contacts
- Support business development in new and existing accounts
- Keep up to date with industry trends
- Represent SOS and SHI at industry event, SHI summits and seminars
Requirements
- Completed Bachelors Degree or relevant work experience required
- A minimum of 5 years of IT project management experience
- A minimum of 2 years of experience managing a cross-organizational project management function
- Ability to travel 20%
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family
- Continuous professional growth and leadership opportunities
- World-class facilities and the technology you need to thrive – in our offices or yours
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