Hybrid Innovation Manager

at Sheraton Heathrow Hotel

• Job title: Innovation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, London, United Kingdom

About the role

• Innovation Manager at Heathrow identifying and leading trials to solve business challenges through technology. Building relationships to ensure measurable innovations and compliance with standards.

Responsibilities

• play a key part in shaping how Heathrow embraces new technology by identifying opportunities that genuinely add value.
• build strong relationships across the organisation, helping colleagues articulate their challenges and uncover where innovation can make a measurable difference.
• design and lead trials that test new ideas in a safe, controlled and cost‑effective way—ensuring that each trial has clear objectives, defined success measures, and strong business sponsorship.
• work hand‑in‑hand with internal partners and external specialists, coordinating all aspects of trial delivery from planning and risk identification to collaboration with teams such as Data Protection, Cyber Security, AI Ethics and Health & Safety.
• ensure that every trial meets Heathrow’s required standards and aligns with our technology, safety and wellbeing frameworks.

Requirements

• Ability to design and run structured technology or process trials, including setting clear objectives, success measures and outcomes.
• Experience building positive working relationships with a range of internal and external stakeholders.
• Clear and engaging communication skills, able to present complex information simply and effectively.
• Resilience and the ability to deliver at pace, removing barriers and maintaining momentum.
• Ability to work independently, managing your own workload while contributing effectively to team goals.
• Experience working in complex or multidisciplinary environments, coordinating input from different teams or partners.

Benefits

• competitive salaries and excellent benefits
• performance-based annual bonuses
• longer-term Share in Success Bonus plans
• generous annual leave allowances
• market-leading pensions
• family friendly policies
• access to private health insurance
• wide range of wellbeing tools
• varied learning and development opportunities