Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Manager ensuring satisfaction and long-term success for corporate clients at a global AI technology company. Focusing on exceptional customer experiences and strategic recommendations.
Responsibilities
- Act as the primary point of contact for corporate clients
- Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
- Collaborate with internal teams to optimize the customer experience
- Leverage company expertise to provide strategic recommendations and deliver personalized experiences
- Work closely with business units to enhance customer satisfaction and engagement
- Monitor key performance metrics and drive customer retention and loyalty
- Analyze business needs and design the best solutions within Sestek products
- Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions
- Design and optimize customer journeys for AI Agents
Requirements
- Minimum 6 years of experience in customer success, user experience, or related field
- Excellent communication and problem-solving skills
- Proven ability to manage multiple clients and prioritize tasks effectively
- Fluency in English and Turkish (additional languages are a plus)
- Experience with AI, voice/chatbot solutions is a plus
- A proactive, results-oriented mindset with a strong sense of ownership
- Strong presentation and storytelling skills
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development
- Support for certificate programs related to the field of profession
- Birthday celebrations
- Parties
- Happy hours
- “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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