Hybrid Director, Internal Systems

at Serko Ltd.

• Job title: Director, Internal Systems
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Auckland, New Zealand

About the role

• Director of Internal Systems at Serko, a platform for global business travel. Leading strategy and management for internal systems to enhance efficiency and user satisfaction.

Responsibilities

• Own the long-term strategy and roadmap for all internal systems, ensuring alignment with the company's business objectives and growth plans.
• Establish and enforce policies, procedures, and best practices for the use, maintenance, and security of all internal systems.
• Own the evaluation, recommendation, and selection rights over the specific software applications, platforms, and tools that comprise the company's internal systems technology stack.
• Lead the IT team, holding ownership of ICT, and exercising authority over the hiring, performance management, and career development of the team.
• Author and manage the budget for all internal systems and manage vendor relationships, including contract negotiation and ensuring service level agreement (SLA) adherence for cost-effectiveness.
• Collaborate with department leads (e.g., PPC, Finance) to identify inefficiencies and leverage internal systems to streamline workflows.
• Partner with Data team members and governance committees to ensure the accuracy, consistency, and integrity of data across all internal systems.
• Collaborate with Legal, Privacy, and Risk teams to ensure internal systems and their usage comply with relevant regulations and policies (e.g., AI acceptable use, GDPR).
• Defining and maintaining a clear, long-term strategy and roadmap for internal systems.
• Ensuring optimal performance, reliability, and security of all internal systems.
• Managing relationships with internal systems vendors and contract negotiations.

Requirements

• Deep knowledge of architectural design, configuration, and integration of internal systems.
• Understanding of implementation of security policies, data collection, and access control restrictions (in collaboration with CISO).
• Experience with financial performance and operational optimisation of security initiatives (in collaboration with FP&A Business Partner).
• Familiarity with compliance frameworks related to Legal, Risk, and Privacy (e.g., GDPR).

Benefits

• A competitive base salary
• KiwiSaver covered with employee contributions match up to 3.5% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.