Director of Alumni Relations managing alumni engagement strategies at Clarke Schools. Developing programs and fostering connections with former students and their families.
About the role
- Director overseeing capacity planning and forecasting at Protective, ensuring operational scalability and efficiency. Partnering with operational leadership on data insights for strategic decision-making.
Responsibilities
- Lead the development and maintenance of short, medium, and long range capacity plans incorporating demand drivers, productivity assumptions, intake patterns, backlog levels, and operational constraints
- Liaise with Financial Analysts to synchronize operational capacity plans with budgets, run rate expectations, and financial forecasts
- Conduct variance analysis to identify drivers of over/under utilization and recommend mitigation and optimization strategies
- Integrate and streamline planning data sources across systems, improving data quality and reducing manual reconciliation
- Build and enhance planning dashboards and forecasting visuals using Power BI; leverage SQL as an asset for scenario analysis and validation
- Support operational leaders with scenario modelling (e.g., volume shifts, staffing changes, productivity improvements, vendor allocation decisions)
- Monitor operational trends and capacity risks, providing clear narratives and recommended actions to leadership
- Document planning methodologies, inputs, and governance processes to ensure consistency and repeatability
- Contribute to automation and workflow tool integration that improves planning efficiency and forecasting accuracy
- Lead, mentor, and develop forecasting & capacity planning analysts, providing coaching, prioritization guidance, and technical skill development
- Establish team standards, quality controls, and repeatable processes to ensure forecasting accuracy and planning discipline
- Represent the Capacity Planning function in cross functional forums, influencing executive stakeholders and advocating for planning needs
- Drive continuous improvement in planning methodologies, including adoption of advanced modeling techniques, automation, and tool enhancements
- Advise leaders on the operational and financial impacts of strategic initiatives, sales growth targets, and vendor strategy
- Partner with senior leaders to support time-sensitive business decisions, providing rapid capacity insights during short planning windows or emerging operational needs
- Serve as a trusted advisor to Operational Leadership on workforce optimization, service level implications, and long term labor strategy
Requirements
- 7–10 years of experience in capacity planning, forecasting, workforce planning, operational analytics, or strategic planning
- Strong understanding of forecasting methodologies (workload to FTE modeling, regression/driver based forecasting, scenario planning)
- Demonstrated ability to interpret operational trends and link impacts to cost, capacity, and service performance
- Demonstrate a willingness to experiment with emerging technologies (e.g., AI-enabled analytics, automation, and planning tools) to enhance forecasting accuracy, speed to insight, and decision support
- Experience partnering with Financial Analysts to align operational plans with budgets and forecasts
- Proficiency in Power BI for planning dashboards and analytics; SQL knowledge is an asset
- Strong analytical problem solving skills and ability to work across complex datasets
- Excellent communication and stakeholder influence skills, including development of executive ready narratives
- Ability to operate independently, manage ambiguity, and lead multi cycle planning processes
- Demonstrated people leadership experience (formal or informal), including coaching, mentorship, or leading through influence
Benefits
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform to improve wellbeing while earning cash rewards
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