Director overseeing capacity planning and forecasting at Protective, ensuring operational scalability and efficiency. Partnering with operational leadership on data insights for strategic decision - making.
About the role
- Managing Director leading San Diego territory for destination management company. Responsible for driving revenue, profitability, and team performance across multiple cities and resort markets.
Responsibilities
- Co-develop and execute the annual business plan aligned to revenue, gross profit, and net income targets
- Own full P&L accountability, including forecasting, budgeting, and resource allocation
- Lead regular business reviews, identifying risks and opportunities and driving performance improvements
- Lead, coach, and develop a team of Directors across Sales, Events, and Creative
- Set clear expectations and hold leaders accountable to KPIs, performance standards, and behaviors
- Build a strong, values-driven culture focused on collaboration, ownership, and results
- Serve as the face of Access in the market—building and maintaining high-value client relationships
- Strengthen partnerships with hotels, venues, and key suppliers
- Identify and drive new business opportunities and market expansion strategies
- Maintain an active industry presence through networking, events, and thought leadership
- Partner with Executive Leadership to translate company strategy into market-level execution
- Collaborate with peers across territories to share best practices and drive consistency
- Ensure alignment across Sales, Events, and Creative to deliver seamless client experiences
- Oversee client and vendor contract strategy, negotiation, and compliance
- Ensure agreements align with company risk standards and profitability goals
- Standardize processes across markets, including contract management and vendor onboarding
- Support national partnerships and Master Service Agreements (MSAs)
- Implement scalable systems, SOPs, and reporting frameworks
- Drive consistency in forecasting, pipeline visibility, and operational execution
- Lead adoption of tools, technology, and best practices across the territory
Requirements
- 10+ years of experience in hospitality, events, or DMC environments
- 5+ years in senior leadership with P&L ownership
- Proven ability to lead high-performing teams and drive revenue growth
- Strong commercial acumen and decision-making ability
- Executive presence with the ability to influence at all levels
- Deep understanding of client relationships and partnership-driven business
Benefits
- Certified as a Great Place to Work – 3 years in a row and counting!
- 50+ years in the industry!
- Women-owned and women-led
- Fun, creative, and supportive culture
- Focus on recognition and employee value – including annual and quarterly awards
- Paid day off to serve your local community
- Annual all-company retreat to connect, learn, and have fun together
- Annual qualifier-based incentive trip for top performers (certain departments eligible)
- Regional team outings
- Monthly companywide meetings to connect, learn, and celebrate wins
- Highly competitive total compensation, including strong base salary and quarterly bonuses
- Very strong performance-based quarterly commission plans
- 401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately
- Monthly cell phone stipend
- Work from home opportunities and flexibility (including full home office setup)
- Flexible schedule opportunities
- Generous PTO
- Sick days
- 9 full holidays
- 5 half days off prior to holidays to unplug early
- 2 floating holidays off to be used on holidays of your choice
- ½ day Fridays in July & August (based on achievement of goals)
- Extensive menu of health plans to choose from
- Paid parental leave
- Pet insurance program
- Employee Assistance Plan (EAP)
- Mentorship program
- “Masterclasses” in industry/department-specific topics
- State-of-the-art technology platforms and tools – including training
- Annual and monthly meeting content that focuses on professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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