Hybrid Senior Operations Technician – Commercial Lines

at Sentry

• Job title: Senior Operations Technician – Commercial Lines
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Stevens Point, United States

About the role

• Operations Support Specialist responsible for operational and administrative services for underwriting teams at Sentry. Handling tasks for customers and ensuring accuracy in submissions and requests.

Responsibilities

• Provide operational and administrative services to the underwriting teams
• Triage and complete tasks for internal and external customers
• Work with Underwriting Support Specialists to complete new business and renewal submissions within our policy system
• Verify and review information for accuracy along with required additional information as needed
• Respond to service questions by investigating and handling problems and/or service issues to a satisfactory resolution
• Perform other related job duties as needed

Requirements

• Associate Degree or equivalent work experience.
• Minimum of 1 year of related work experience.
• Excellent communication skills.
• Advanced computer and Microsoft office skills beneficial.
• Ability to prioritize workload and handle several projects simultaneously is desired.

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.