Customer Support Specialist offering excellent service in Athens, Greece, or remotely. Handling inquiries via phone, email, and chat, ensuring high customer satisfaction.
About the role
- Customer Service Representative at Sentry Insurance helping customers via phone and offering assistance with auto policy inquiries. Engaging with clients to ensure timely and effective service in a hybrid work environment.
Responsibilities
- Ensures a quality customer experience for customers
- Listens to and assesses customer needs
- Builds positive relationships with customers
- Provides timely customer service
- Receives and assists with a high volume of telephone calls
- Navigates multiple systems and technologies to gather information
- Records and files provided information from each call
- Researches and identifies contact center problems and issues
- May assist with handling issues and communicating updates
Requirements
- High school diploma
- Proficiency in Spanish preferred
- Good human relations skills
- Ability to communicate effectively and accurately verbally and in writing
- Knowledge of how to use a computer and familiarity with software applications such as Excel and Word
- Ability to navigate through various technology software
- Ability to meet or exceed attendance requirements
- Basic critical thinking, creativity, and problem-solving skills
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available
- 401(K) plan with matching
- Tuition Reimbursement program
- Generous Paid-Time Off
- Health, Dental, and Vision insurance
- Parental leave
- Employee Assistance programs
- Sentry Foundation gift matching program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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