Hybrid Account Manager, Brands

at Sensor Tower

• Job title: Account Manager, Brands
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $110,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Culver City, United States

About the role

• Account Manager responsible for managing contract renewals and customer relations for Sensor Tower. Collaborating with teams to improve operational efficiency and secure renewals.

Responsibilities

• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Oversee all assigned contract renewals to ensure timely and accurate execution
• Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
• Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
• Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
• Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
• Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
• Establish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
• Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.

Requirements

• Previous experience in a Support, Services, Customer Success, or Renewals Management role
• Intellectually curious self-starter with a knack for problem-solving
• Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies.
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Organizational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
• Bonus: Previous B2B SaaS and/or enterprise software experience