Site Manager responsible for daily operations and staff management at Turtle, an electrical distribution leader. Ensuring quality standards and vendor performance in procurement and service.
About the role
- Service Owner managing support team for Creditreform's IKAROS software solutions. Leading team coordination and service processes with a focus on customer satisfaction.
Responsibilities
- Part of the support team, which is directed from a subject-matter perspective.
- Coordinate and evaluate customer inquiries regarding our debt collection software IKAROS in our ticketing system (Jira).
- Monitor SLAs and escalate when necessary.
- Conduct service meetings with our branch offices and coordinate external service providers.
- Oversee the support process with meaningful KPIs and optimize it when required.
Requirements
- Several years of professional experience in supporting a software solution.
- IT-savvy with experience in a debt collection software or a similar system, ideally IKAROS.
- Knowledge of the ITIL framework and ideally a Managing Professional (MP) certification.
- Customer-oriented, helpful, and strong communication skills.
- Very good German language skills, both written and spoken.
Benefits
- 30 days of vacation + Rosenmontag (Carnival Monday) off
- Flexible working hours and the option to work remotely 2 days per week
- Free internal training courses and opportunities for professional development
- Workplace health promotion, sports and wellness offerings (Neuss site)
- Support with company pension schemes
- Family-friendly policies and private supplemental insurance, also available for dependents
- Opportunity to study while working
- Open, respectful communication and regular feedback discussions
- After-work events as well as summer and Christmas parties (Neuss site)
- Employee offers via Corporate Benefits or discounts on items such as electronics, travel, or housing
- Equipped kitchen with coffee, tea, water and fresh fruit
- Subsidized delivered lunches and a snack vending machine with sweet, healthy, or warm snacks (Neuss site)
- Covered free parking and lockable bicycle storage (Neuss site)
- Good public transport connections
- Option for a JobRad (company bike) and a discounted Deutschlandticket (Germany public transport pass)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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