Hybrid Senior Account Director

at SEEN Connects

• Job title: Senior Account Director
• Job type: Full Time
• Experience level: Senior
• Salary: £60,000 - £69,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Account Director leading key client relationships for SEEN Connects, an influencer marketing agency. Driving excellence and client satisfaction across campaigns and teams with innovative strategies.

Responsibilities

• Lead strategic relationships across key accounts, ensuring client satisfaction, retention and growth.
• Build trusted partnerships with senior stakeholders, industry peers and potential new clients.
• Proactively identify and pursue opportunities for account growth.
• Provide clear, strategic direction across accounts, ensuring all work aligns with client objectives and delivers measurable results.
• Partner with Strategy and Campaign teams to deliver insights-led recommendations that strengthen creative and commercial performance.
• Foster and nurture a motivated and supported team that thinks innovatively, applying their knowledge to inform strategic client guidance.
• Champion excellence in all written and verbal communication across your team to make your clients' lives easy.
• Ensure all client-facing materials, from presentations and pitches to campaign recaps are clear, insightful and concise.
• Act as a confident, persuasive and inspiring presenter, able to engage audiences across new business, client meetings and public speaking opportunities.
• Support the leadership team with thought-led content, including articles, panels and events.
• Lead on account financial management, including forecasting, budgeting and profitability tracking.
• Identify and convert opportunities for upselling, cross-selling and new business.
• Present compelling business cases and proactive proposals that drive agency revenue growth.
• Collaborate with senior leadership to deliver annual targets across client portfolios.
• Inspire and develop a high-performing team of account and campaign managers.
• Provide clear direction, mentorship, and growth pathways for all direct reports.
• Manage workload allocation, capacity planning and performance reviews.
• Handle challenging conversations with professionalism, fairness and empathy.
• Foster a collaborative, inclusive and supportive team culture where everyone thrives.
• Work closely with cross-departmental leads to ensure seamless delivery.
• Champion cross-agency collaboration across Captivate Group.
• Encourage open communication, collaboration and knowledge-sharing across teams.

Requirements

• Proven experience as a Senior Account Director (or equivalent) within an agency environment.
• Exceptional communication, presentation and relationship-building skills.
• Strong commercial and financial acumen; experienced in budget management, forecasting and profitability.
• Strong strategic thinker, able to translate client objectives into actionable, measurable plans.
• Skilled in people management - able to mentor, motivate and lead by example.
• Calm under pressure, solutions-focused and able to manage multiple complex projects.
• A champion for collaboration, culture and quality across every touchpoint.
• Willingness to participate in training, awards judging, speaker opportunities and thought leadership initiatives to represent the agency externally.
• Demonstration of a proactive approach to personal & professional development.
• Ability to embrace feedback, coaching and development opportunities to enhance leadership, strategy and commercial skills.

Benefits

• Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.
• Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.
• Summer Fridays - a 3pm finish on Fridays in July and August
• 24 days of annual leave, increasing to 25 after one year and 26 after two years of service
• 3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.
• A £100 voucher to spend on something to support your wellbeing
• Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection
• Snacks and drinks in the office, and free lunch provided when we have lunch and learns
• Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets
• Private healthcare cover and life insurance
• Cycle to work scheme and annual season ticket loan available
• Regular team and company socials