Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Account Manager focusing on major influencer clients in fashion, luxury, lifestyle, and tech. Managing projects and ensuring successful campaign delivery.
Responsibilities
- Act as the day-to-day contact for clients, building trusted relationships and ensuring consistent, clear communication.
- Understand client audience, business objectives and challenges, and ensure our work ladders up to these.
- Manage expectations, pre-empt challenges, and provide solutions.
- Ensure all work is delivered on time, to budget, and to a high standard
- Support junior team members with guidance, feedback, and quality control.
- Work closely with campaign managers and strategists to bring ideas to life.
- Track deliverables, budgets, and timelines with precision.
- Lead the narrative of PCAs, guiding the campaigns teams to feed in the most relevant and insightful data and insights for the client.
- Spot opportunities for optimisation and upsell.
- Contribute to new business opportunities with case studies, brainstorms, and pitches.
- Stay up to date with social and influencer trends to ensure our recommendations are always innovative and relevant.
Requirements
- Experience in account management within a social, influencer, or digital agency.
- Strong knowledge of influencer marketing and social media platforms
- A confident communicator with excellent client-handling skills.
- Highly organised, with the ability to manage multiple projects simultaneously.
- Comfortable working with budgets and commercial targets.
- Creative thinker who can spot opportunities and bring fresh ideas.
- Collaborative, proactive, and ready to get stuck into the client's world
Benefits
- 💰 Salary reflective of your experience and in line with internal benchmarks
- 🏠 Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.
- 🕙 Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.
- ☀️ Summer Fridays - a 3pm finish on Fridays in July and August
- 🌴 24 days of annual leave, increasing to 25 after one year and 26 after two years of service
- 🥰 3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.
- 🧖♀️ A £100 voucher to spend on something to support your wellbeing
- ✈️ Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection
- ☕ Snacks and drinks in the office, and free lunch provided when we have lunch and learns
- 💷 Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets
- 🧑⚕️ Private healthcare cover and life insurance
- 🚲 Cycle to work scheme and annual season ticket loan available
- 🥳 Regular team and company socials
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