Graduate Technical Analyst role at BearingPoint focusing on technology and data solutions for clients. Collaborating with teams and gaining exposure to various technologies in a hybrid work environment.
About the role
- Product Support Engineer providing support for Business Integration Suite solutions. Collaborating to enhance business operations through effective problem management with clients.
Responsibilities
- Your main responsibility is product support for our Business Integration Suite.
- This includes logging and classifying support cases, among other tasks.
- You resolve support cases independently or together with 3rd-level support.
- You not only fix issues but also work with customers to improve the operation of SEEBURGER solutions through appropriate problem management.
- For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
- In addition to traditional product support, you support the team with software updates, system analyses, and service-related projects.
Requirements
- You have solid foundational IT knowledge (networking, operating systems, ERP user knowledge).
- You have a solid educational foundation, e.g., an IHK-certified qualification as an IT specialist (Fachinformatiker), a degree in Business Informatics, or comparable qualifications.
- Experience in IT administration, system or application support.
- Ideally, you are familiar with the EDI/B2B, MFT, EAI and API environment and have experience with communication protocols, server operating systems, application servers and databases.
- Good written and spoken German and English skills.
Benefits
- Flexible working: trust-based working hours, remote work, and up to 20 days for workation.
- 30 vacation days plus additional days for voluntary work, and your birthday is a day off.
- Christmas bonus, contribution to company pension scheme, childcare subsidy, bike leasing, Deutschlandticket, tax-free benefits vouchers via Edenred, and private accident insurance.
- Digital learning platforms and internal and external training opportunities.
- Access to thousands of sports and wellness offers.
- Stress prevention measures, health days, vaccinations, and quiet and activity rooms.
- Summer and winter parties, afterwork events, sports groups, a company band, and participation in events such as B2Run.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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