Senior Manager leading Trade Operations, managing product launches, and collaborating across functional teams at Johnson & Johnson. Focused on driving key business decisions in healthcare.
SI
Hybrid Lead Application Operations Engineer
Posted 3 weeks ago
About the role
- Lead Application Operations Engineer overseeing senior engineers in managing and supporting essential business applications at the Chief Digital Office. Ensuring optimal performance and communication with stakeholders.
Responsibilities
- Manage service components to ensure they meet business needs and performance targets
- Lead the investigation and resolution of complex incidents
- Take accountability for issues that occur and be proactive in searching for potential problems
- Initiate and monitor actions to investigate patterns and trends to resolve problems
- Effectively consult specialists where required
- Determine the appropriate remedy and assist with its implementation
- Determine preventative measures
- Take inputs and establish coherent frameworks that work
- Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)
- Draft and maintain procedures and documentation
- Understand the core technical concepts related to the role, and apply them with guidance
- Identify process improvements and contribute to the definition of best practice
- Offer recommendations on the best tools and methods to use
Requirements
- Demonstrable experience leading teams in managing and supporting a diverse portfolio of business critical applications
- Expert in diagnosing and resolving issues across complex enterprise environments and multiple platforms including Windows, Linux, networking, SaaS, and AWS public cloud services
- Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile
- Communicating and Influencing (Level 4)
Benefits
- £5,000 annual DDAT pay supplement
- Flexible working options
- Hybrid working style
- Supportive and inclusive working environment
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