Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
Responsibilities
- Process incoming research requests, monetary account adjustments, and account updates for credit card and unsecured consumer loan accounts in compliance with applicable regulations.
- Utilize basic accounting concepts to resolve payment issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts.
- Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses.
- Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card and unsecured consumer loan accounts.
- Calculate and process monetary account adjustments.
- Provide a positive customer experience while responding to written and verbal customer inquiries.
- Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy.
- Provide/participate, as assigned by management, in on-the-job orientation, training, and cross training of new and existing team members.
Requirements
- High school diploma or equivalent experience
- Knowledge of basic accounting concepts
- Demonstrated customer service and interpersonal skills
- Ability to multi-task assigned projects while adhering to multiple timetables of completion
- Proficient with Microsoft Office suite of products
- Data entry and 10-key experience (desired)
- Familiar with various proprietary systems (i.e. TBS, eGain, First Work etc.) (desired)
- Knowledge of diverse banking products and processes (desired)
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
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