Head of Operations Strategy overseeing scalable operations for Voi in UK & Ireland. Defining operational models and driving performance alignment across local markets and central functions.
About the role
- Analyst in Real-Time Operations at Gridware dedicated to monitoring and enhancing electrical grid safety through data analysis and real-time event monitoring.
Responsibilities
- Monitor real-time data streams from the fleet, investigate potential grid events, and report critical incidents to customers in a timely manner.
- Train in real-time operations procedures and participate in the on-call rotation
- Develop and maintain standard operating procedures (SOPs) to ensure consistent and accurate classification of grid events.
- Coordinate with Remote Operators to develop training documentation and help train incoming Analysts
- Develop statistical analysis techniques and automated tooling to improve incident detection, classification, and response efficiency.
- Define and track KPIs to measure team performance, operational efficiency, and event resolution accuracy.
- Identify operational bottlenecks and work with Product and Engineering teams to develop scalable, automated solutions.
Requirements
- 2+ years of experience in data analysis (academic research, internships, or professional work)
- 1+ years of using Python or R for data analysis
- Proficiency in SQL for querying and analyzing large datasets
- Degree in Engineering, Physics, Mathematics, Data Science, or related analytical field
Benefits
- Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
- Paid parental leave
- Alternating day off (every other Monday)
- “Off the Grid”, a two week per year paid break for all employees.
- Commuter allowance
- Company-paid training
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