Incident Operations Analyst at CCC, responsible for high - quality, timely incident communications across platforms. Engaging with teams to enhance status updates and communication workflows during incidents.
About the role
- Senior Manager overseeing operations at multiple data centers in Australia. Leading teams to ensure standards are met while delivering excellent customer service.
Responsibilities
- Plans and delegates effectively to Managers and Supervisors ( ME1 , ME2, ME4, ME5)
- Mentors, trains and empowers leadership team to prioritize workload and manage risks
- Manages a team of Data Center leaders responsible for the 24/7 operational oversite and direction of Campus encompassing both technical and engineering disciplines
- Communicates importance of working safely, effectively and with high regard to human error avoidance
- Manages budgets, and implements resources to complete projects and maintenance within the Data Center Campus
- Leads the teams to ensure completion to Equinix's required standards, KPI's and SLA's
- Ensures correct processes are followed and all documentation is complete
- Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business, working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking at large bids and projects with high visibility and greater risk)
- Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents
- Makes recommendations for incident resolution
- Provides collaborative relationships with customers, and customer support teams
- Display a Customer Centric mindset and ability to handle customer escalations
- Leads, manages, recruits, and develops staff across multiple Data Centers
- Actively contributes to and is a member of the Australian Operations Leadership Team and Australian Risk Council (ARC).
Requirements
- 10+ years of experience in Critical Environments
- Demonstrated experience in Leadership / Management roles
- Diploma/ Degree in Engineering or related industry field or relevant certifications and experience
- Deep understanding of Equinix infrastructure or related critical environments
- Dedication to delivering a great customer experience
- Effective presentation skills
- Experienced with budget management (headcount, capital, and expense management)
- Deep understanding of design documents, contracts, and technical information
- Excellent verbal and written communication skills
- Overtly collaborative and team-oriented mindset for accomplishing complex goals
- High technical knowledge of computer software use (Microsoft applications & Email etc.)
- Demonstrated experience managing operational requirements and making targeted recommendations
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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