Hybrid Regional Director – Field Operations

at EHUD SASSON

• Job title: Regional Director – Field Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $30 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Regional Field Operations Manager leading operational success for 2–5 dental offices in New York Metro Area. Driving team performance and patient care while ensuring operational efficiency.

Responsibilities

• Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
• Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
• Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
• Design and implement training programs that empower team members with the skills and tools needed to succeed.
• Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
• Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
• Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
• Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
• Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
• Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.

Requirements

• 5+ years of dental operations leadership experience, managing 20–50 practice locations.
• Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
• Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
• Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
• Availability to travel within the New York Metro Area four days per week, with a strong field presence.